Jaeger-LeCoultre has launched a Care program in line with evolving global customer needs and desire for personalized content, technical expertise and education. This Care program will deploy a dedicated digital platform, highly personalized with value-added information, advice and services as well as an up to 8-year International Limited Warranty across all clocks and watches.
In the course of spring 2019, Jaeger-LeCoultre customers can register exclusively their Jaeger-LeCoultre clocks and watches on a dedicated online platform that enables them to manage their personal collection and to benefit from the Maison’s personalized new services.
Timepieces under the original International limited warranty today will be eligible for the warranty extension upon online registration to this program on jaeger-lecoultre.com/services. After their registration, Jaeger-LeCoultre clients will receive personalized services throughout the life of their timepieces.
The set of new services will be managed via a dedicated online platform available in 12 languages (English, French, German, Portuguese, Spanish, Italian, Arabic, Russian, simplified and traditional Chinese, Japanese and Korean). Wechat users will also benefit from the program thanks to the integration of the platform.
Customers can receive advice and support related to the online platform across all of Jaeger-LeCoultre’s official POS [and e-commerce partners] globally, regardless of whether they have made their purchase in-store or online.
“We continuously invest in the satisfaction of our valued customers and this program and warranty offer is a true milestone designed to assist our customers in knowing better and taking care of their timepieces,” stated Catherine Rénier, CEO of Jaeger-LeCoultre.